indy witch

Oct 2, 2024

The carpets are fantastic HOWEVER the…

The carpets are fantastic HOWEVER the delivery service is useless. I'll tell you why. This is what online carpets say about their delivery service: "In most cases, delivery is to your external front door. Occasionally, due to accessibility constraints, the driver may only be able to deliver your order to the nearest ground floor access point, which may be the kerbside" There was no access issues at my property and the driver could've driven up my drive. What actually happened is one elderly man arrived with the carpet and was delivering to the kerb side. It was a 6x4 carpet. I asked for help to get it up my drive to the house (imagine if it had been raining carpet would've lay outside in rain) I tried to help him but couldn't lift it. He managed (poor soul) to drag it up over his shoulder on his own. Thank you driver. They were just not willing to pay for TWO delivery guys to deliver the carpets. I have another carpet coming which I'm confident will be the same excellent quality but it's even bigger, how the heck do I get it from the roadside to my front door?? The goods are great, the delivery is fast but the actually delivery to your door is another matter. Covid is over, stop being austere with the deliveries to good customers and deliver to their front door!!! There were NO access problems. UPDATE: Just had another carpet delivered which was much larger, it was 7.1metres x 4 metres. weighed 63 kilograms and again only one driver. This time I went to the driver and asked him to reverse up my drive way and take off the carpet right at my house. There is damage to the plastic wrapping, and I have not checked the carpet yet as I have cardiac problems and it's really heavy, when my carpet fitter arrives I will have him check it. The driver was very nice indeed and no way could he have carried a huge carpet with that weight on his own. Time online carpets coughed up the money to have 2 delivery drivers when delivering heavy orders. the second delivery was on the 3rd of October 2024.