Coastal Moving Services
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Bait and switch, extremely dishonest company
There is so much detail I simply don’t have space to include. Go read their BBB reviews. They are horrible all around. I had a terrible experience with Coastal Moving, and I would never trust them if I were you. My initial quote was $3300 to move a 2-bedroom apartment, but the final cost ended up being $7700. The company underquoted me to get my business, then raised the price multiple times. First, I spoke with Patrick Sweet, who gave the original quote after we discussed the details, including 30 boxes. A few days before the move, Marc told me the quote was raised to $5300 because Patrick had forgotten to include the boxes. Then, the on-site mover claimed the space estimate was off by half, raising the final quote to $7700. I had already paid a deposit, so I was forced to accept it. For comparison, I went through the same over the phone quote process two other companies who quoted me $6,878 and $6,789, using the same details. This shows that Coastal Movings original quote was intentionally low in order to gain my business. Coastal Moving is just a middleman and doesn’t actually do the moving. They also misled me about furniture wrapping, which wasn’t included as promised over the phone. When I tried to get compensation, a very rude customer service team offered me a $200 discount, then $500 after I refused. They did so using a “settlement agreement” that they quickly had on hand. Another red flag. I only accepted the $500 because the movers showed up unannounced and wouldn’t unload without payment. My delivery was also delayed, and they didn’t call 24 hours in advance as promised. As I continue to move in, I’m discovering many things are broken and missing parts. This company is dishonest, and I regret ever using them. The reply they have left below perfectly summarizes their “customer service” experience. They will simply restate the events with no recognition of the fact they are the ones at fault. They stick to the fact that “there were more items on day of pick up” without addressing the fact that they are the ones who create the items lists based on the information you share with them. As a moving company that bases their entire business on giving quote over the phone, they failed every time. They clearly train their customer service to haggle with customers more than they train their quoting team to do their actual job. On day of pick up, the movers briefly scrolled through the final item list with us saying “don’t worry if it looks like a lot, we list items we take apart, like your bedframe, as multiple items.” Did coastal factor for that in the quote? Nope. And how would we as customer know that? I also recieved no call the day before drop off. The driver even started the conversation by saying “someone was supposed to call you, did they?” meaning he clearly knew no one had. This company will lie to your face, then stick the the papers you sign to claim you knew all along. Do not use them. Again, their plethora of negative reviews speaks for itself.