Discover Airlines
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Frankfurt to Orlando
On April 19, I flew with Discover Airlines from Frankfurt to Orlando. Overall, the flight itself was a positive experience — the food was good, the crew was attentive, and there was enough focus on passenger comfort. The in-flight entertainment selection wasn’t exactly a "Top 100" collection, more like a solid "Top 75" — not outstanding, but definitely good enough for a long-haul flight. Unfortunately, everything leading up to the flight was far from smooth. Online check-in was frustrating and confusing. We had pre-selected seats via the Lufthansa website, but these didn’t match what was shown on the Discover Airlines platform, where we had to check in. As a result, our family wasn’t seated together. I called for assistance, but was told that seat selection had already closed. Luckily, during the final step of online check-in, I was able to pay extra for new seats — and we managed to get the last ones available that were still grouped together. When i filled a complaint about this i was replied that we would get our money back within 14 days for this issue. The airport experience in Frankfurt was also disappointing. Most of the staff seemed unfriendly and unhelpful. Our printed boarding passes didn’t work with the self-service baggage drop, so we had to queue at the counter. Once we were at the desk, we were treated as if we were an inconvenience simply for needing assistance. After checking in the first suitcase, we stayed at the counter, only to be met with confusion from the staff member — apparently surprised that we had more bags. We were traveling as a family of four and had four suitcases, but only with reluctance did the staff member help us check them all in. Boarding the plane was poorly organized as well. Thankfully, since we were traveling with children, we were pulled aside and given priority boarding. That part went very well and was much appreciated. I decided to write this review because I’ve read a lot of negative feedback about Discover Airlines — and while I can relate to some of it, I also want to point out that the flight experience itself was actually quite good, especially considering the price. Would I fly with Discover Airlines again? Probably not. But I also wouldn’t completely rule them out.