American Freight Furniture, Mattress, Appliance
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If I could give this company a ZERO I would!
If I could give this company a ZERO I would. Worst customer service ever. The store manager was nice enough but not very helpful until I told him my review would reflect that. He agreed to do a product exchange & I gave him the day I would come. I live an hour away. He said fine only for me to find out that was his day off & no one knew anything about my return. Person holding down the store made it clear that he knew NOTHING about any of the store products. Sales person was at lunch from 3-4 & it wasn’t the warehouse managers responsibility. I asked if they could at least unload the washer & they said they’d speak to someone but never did. Sales lady came back & when I told her what I was looking for she said for me to just look around because she had no idea!!! I mentioned the RR were dirty & she said she had cleaned them that morning. There was fecal material under the lid which had been left up in women’s restroom. Floors definitely hadn’t been mopped in a week! This during Corvid 19😩. I finally found an exchange & she acted like I was a goal inconvenience the whole time. Made excuses while ringing me up. Washer to exchange was still in the truck. No one else was being waited on the entire time I was there. So we waited another 20 minutes & my husband finally went back in and they told him to repark & then they made the exchange. I told the 2 people going in to run as it was the worst experience & customer service ever.