Affinity Water
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Why is the customer explaining the discrepancies to the call handler !!???
A few months ago I am told I’ve been paying my bill towards a wrong property ! Not my own ! So they sent people to read both meters and apparently my own property used more water than the other one so my bills went up ! Then for three days on a row I’m called asking for arrears for three different amounts . The first member of staff was helpful and I paid the arrears and upped my direct debit . The next top phone calls were confusing , unhelpful with the last one being very abrupt and defensive . I have a concern that the property situation isn’t rectified , only they can see their system so I’m asking for Clarity ! Getting calls each say asking for more money saying I have no direct debit set up is stressful ! When I explain about previous calls it’s only then that they read the notes of previous calls . Why not read before you call thinking I owe money ??? Common sense , I have asked to be emailed instead because explaining the discrepancies is not my job it’s there’s !!! Frustrated indeed !!!