Cosmo Restaurants
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Derby restaurant: They backed out of their offer!
Went on 29/09/2018, 13:30, to the Derby restaurant, near Westfield, after booking 4 days before a reservation for 4, with one of us having his birthday on the 26/09, which means a free meal for him within one week of his birthday. When we arrived, we were informed that the terms changed two days ago (!!) and the birthday has to be on the day of the reservation. When I protested that I booked before that and they should honor the agreement, long story short, the manager told me that she exercised her managerial right (!?!) and withdrew from the offer-agreement. Thank God, we have trustpilot and tripadvisor!