H10 Hotels
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H10 - Santa Ponsa - Good hotel, poor management
Hotel and staff were fundamentally very good. However, we were shocked at the following for a 4 star hotel so wanted to write our general observations in the hope that the management will get their act together and treat their staff better; - Very poor water pressure in shower in room exacerbated by shower head that was too large - Overflowing bins in main hotel - No toilet paper in various toilets throughout hotel and dirty floors - Often food on floor in dining room not cleaned up in a timely manner - Cold food being served (should have been hot) - Dirty tables (especially on roof terrace) and bar area - Severe lack of sun beds. However, the hotel offer day passes for non residents to book a sunbed as part of their day. - Reception staff were disinterested and failed to properly book an airport taxi or show much interest in properly checking in and out luggage - No thermostat on open shower in spa area meaning that anyone could very easily get scalded - Dining room staff looked extremely stressed and over worked which is not pleasant to see during a holiday. However, the dining room and bar staff were all very helpful and friendly. Lovely spot and could be so much better if the above was dealt with.