Gate 1 Travel
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Unfortunately a great company has…
Unfortunately a great company has changed. I have been on many of their tours and recommended gate 1 to many people, but I will not anymore, unfortunately their customer service is very bad, they hung up on me several times after an hour plus hold. Once you put your deposit down or pay your money they won't talk to you at all. very very frustrating. I needed to change plans since my partner was having an operation. I could still go and I needed the cost of me dropping him and me still going and I never could get an answer. I know they must be having trouble because of covid-19 but they should not be booking so many tours if they don't have anyone to help you. So I lost $400 deposit and was not able to get anyone to book my tour.