Emerald Cruises UK
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Awful customer service
My cruise with Emerald was ruined by the loss of my luggage at Marseille. Whilst I understand this can happen the customer service received from Emerald when the case arrived was appalling. They refused to organise for the case to be picked up from the airport even though myself and a fellow passenger offered to pay for a taxi to collect it. I lost a whole afternoon of my holiday and considerable phone charges as I had to call Air France to organise delivery. It was suggested that the case may be returned to the UK and should buy clothes and claim it back on my insurance. As the shops were closed, I was unable to do anything but there was no concern that I may be in the same clothes for the whole week. I complained to Emerald on my return but the response stated that they had made call to the airline when I myself sorted it not them. Appalling customers service by a supposedly premium cruise line. Will not travel with them again.