Gorilla Vapes
View company profile →
Vineland Gorilla Vape
Purchased a Vape and batteries on 1/22/2019 as a gift for my boyfriend. A guy named Shaq set up the vape. Unfortunately, the batteries were dead and we could not get the product to work. The vape should work at the minimum of 40 watts to 70 watts for first time users, I am a first time user. Tried the vape at 126 watts. The vape started to crackle, making popping noises and burnt my lips. At 126 watts, some smoke came out but very little. Went back to the store an hour later to return the product. Manager Fern stated that since the product was used I was unable to return for a refund. I asked for an exchange but they stated that they sold me the last product which had been on display. So this means they sold me a used item and did not disclose that information. I spoke to the Owner, Sarah and she stated that she would have the guys test out the product to see if it was defective. She stated that she would refund the product if it was indeed defective. During this test, the guy Shaq had trouble getting the vape on. The vape started to pop and crackle when in use at 40 watts, that's not supposed to happen. Shaq had a hard time shutting off the vape, that's not safe. These vapes have a history of exploding when they are defective. However, the Owner Sarah still disagreed and stated that she sold me a new product and that it was not defective and that those signs of popping and cracking with extreme heat to the lips are normal. She would not give me a refund so I reported this to my credit card agency and the Better Business Bureau. I would like a refund for this product. I do not have a problem with taking this to the news or social media platforms. Thank you. Note to all buyers... The vape they sell can be bought online for half the price! Just go to their store and look up the brand, you'll see for yourself!