Omio
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Omio Abandons Customers When Things Go Wrong – Avoid at All Cost
I will never book through Omio again. When my Italo train from Venice to Milan was cancelled, I received no notification — not from Omio, not from Italo. I showed up at the station with a valid ticket for a non-existent train. When I contacted Omio, they gave me a generic brush-off, saying compensation is “Italo’s responsibility” and that I should go chase them myself. No acknowledgment of the complete communication failure on their part. Apparently, passing on crucial cancellation alerts to paying customers is not their job. What exactly is their job then, beyond taking a commission? They claim Italo sends out emails to all affected passengers, yet I got nothing. That either means Omio failed to pass my contact details to Italo or they’re simply shrugging off their duty of care. Either way, Omio acts as a middleman until something goes wrong — and then they vanish. Their customer service is a black hole of delayed, scripted, useless responses, always pushing responsibility elsewhere. No ownership. No accountability. Just a glorified booking widget. I’ve wasted hours trying to get basic compensation and answers. If you value your time, money, or peace of mind, book direct with the train operator. Omio adds absolutely nothing — except frustration.