MSC Cruises
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Overcrowded hellish experience
Overcrowded hellish experience , Misery Sea Cruises. The ship is impressive , however running at full capacity should never of happened as staff and venues cannot cope. This causes passengers to become irate having to queue for the MDR's, Buffet and Bar's then once drinks ordered there was never enough seating so left to stand having pre dinner drinks. Before then onto a queue of over 1000 people to get into the main restaurant. Alternatively enter the very definition of chaos that was the Buffett , an experience similar to a school dinner hall with decibel levels so loud you cannot have a conversation with your family and again no where to sit. We are a fortunate and well travelled family with a positive mindset , who have been lucky enough to have travelled many countries throughout the world , staying at some fantastic and beautiful locations in brilliant hotels. We have also in recent years got into cruising and MSC is the 4th cruise line we have travelled with. I can honestly say the 5 nights we endured with this shambolic company onboard with their unfortunate staff was the worst experience of our travelling life. Take notes MSC , your staff are at breaking point (after an interesting chat with the bar staff) , your passengers are disappointed and future repeat business will not happen. Senior level management need to address these major issues, the dedicated crew providing the customer service cannot deliver a good experience for passengers if the ship is over crowded , reduce the numbers and give your paying customers a better experience.