AF
Affinity Water
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That’s NOT customer service
75 years old. Moving home 31/3. Have always paid Affinity bill by DD in advance at start of month. Last payment made 3/3. Unable to read meter as there are 4 (for separate flats in property) located below pavement outside property. Meters do not identify to which flat they relate. Affinity website says if you experience problems reading meter to contact them & they will arrange reading. Asked them to read meter on moving date. They declined & sent me an ESTIMATED final bill for over £50 which is twice my usual monthly payment. No explanation of why an EXTRA payment of TWICE my monthly payment believed to be due when I already paid for March. Service is appalling.