To the Cloud Vapor Store
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no care for damaged goods, so you should buy directly from the manufacturer's website
I purchased the YLLVAPE Angus V2 Vaporizer, which this store sells with 2 rechargeable batteries. The company that makes the vape, sells them without batteries: yllvape.com. So I assume it is the store bundle. From the beginning of use, it was clear to me that the batteries were not working well, as the vape worked for a few seconds. If it worked... I contacted the store tothecloudvaporstore.comand they keep asking me to open a ticket at the manufacturer's website, this store did not offer any help or care, such such as a refund, discount, or just sending replacement batteries, nothing at all. For vape that costs $150, As the manufacturer,, yllvape also never replies - I bought replacement batteries by myself. with an update after the store replies - we did have a chain of mail from 3 to 19 May. which the store clearly mentions on one of them - "We can ship you a new one if they approve it." the last mail asked for more details about the light indicator,which I did not reply after giving up. here is my reply that was just sent - "After a short while, both lights, battery indicator, and temperature level turned off. The button was not very responsive. The manufacturer never replied to my inquiry, and your only advice to me was , **"We can ship you a new one if they approve it." ** I gave up and ordered new batteries, and now the vape is working okay. I learned a lesson, as there is no added value in ordering from you. "