ASIANA AIRLINES INC.
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Useless Website
Their website is useless and their reservations hotline recommends you use Expedia! 1. Trying to book flights to Europe from Japan, no credit card works (tried, Japanese, Hong Kong, and Singapore ccs). Ended up having to call them and troubleshoot for 20 minutes, had to redo registration and then NOT include mileage number to finally get it to work? It sounded like a known bug. Why? What decade is this? I would have normally just chosen another airline, but was forced to use SA. 2. Trying to book a flight to Louisville, US. Can't enter that on their website (can be entered on Korean Air's website). You can only choose destinations they fly direct to because they have no partners? I called to see how I could do this and the lady on the phone (who'd obviously heard this request many times before) said "We don't have flights to there". I said I know, but you have partner airlines, or? She said "go book with travel agent". A travel agent! in 2023! Whoever is responsible for their website is costing them a silly amount of lost revenue. I won't fly with them again because of this, which is a shame as the planes and cabin service are good.