Michaels Stores
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I generally enjoy visiting the store in…
I generally enjoy visiting the store in Indian Lakes, TN There is rarely anyone on the floor to help and the checkout lines are long, but the staff is pleasant and try to be helpful. My issue is with your rewards program. Even though I signed up originally in store, I can never access my account or my rewards to use the rewards. I get error messages constantly. It seems to be designed as a "carrot". I finally deleted the app. In store personnel have limited knowledge as to how to help and seem genuinely perplexed as to why I am having issues. Although I like to shop the store, there are other places with similar merchandise. I only have so much time to waste fooling around to access my "points"