SriLankan Airlines Official
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The worst experience EVER with an airline company!!!!
The worst experience EVER with an airline company!!!! We booked on their website a flight from Rome to Colombo, with a first connecting flight Roma - AbuDhabi, operated by Etihad and the second one AbuDhabi - Colombo operated directly by them. The problem is that their flight (the second one) has never departed! We received an email about the cancellation THE SAME MORNING, while we were boarding on the first plane, and then no more info or details. Once arrived in Abu Dhabi we looked for an info point, where we have been waiting for more than one hour for, at the end, being informed that the plane had some technical issue and so they would have been able to make us fly 2/3 days later. CRAZY! So that, we've been obliged to book a last minute flight with Etihad AT OUR EXPENSE. But that's not even the worse part of the story Now 4 months have already passed, we've been asking for the refund we deserve considering the flight cancellation, our extra money spent and all the troubles caused. You know what? All their contacts (italian office number, whatsapp support and online customers) tell us to reach their online refunds but NO ONE HAS NEVER DARE, EITHER ONCE TO ANSWER, it's like this team is unreal. What a terrible airline and terrible team that work there. I'm really shocked of their behaviour and i'm going to proceed with legal steps!