Michaels Stores
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Christmas tree never shipped
So michaels had their Christmas trees on sale online so I purchased one at a reasonable price. When I placed the order, the website indicated most orders ship in about three business days. About one week passes and my order still shows "preparing." I contacted customer service who stated they needed to get in touch with the shipping department. A few hours later I received an email indicating my tree will ship in the next day or two. Another week passes and nothing shipped. I contacted customer service again and was told the tree is now out of stock so they have nothing to ship at this point. I inquired about a comparable tree however was bluntly told no; they can only send replacement shipments for the exact item. I was offered an apology for the "inconvenience" of never having my tree shipped and the agent stated they would be disappointed too in my situation. No solution was offered to me and I was basically told, "oh well" and was given the cold shoulder by customer service.