Viking Cruises
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Viking Cruise Line is like Jekel and Hyde
Viking Cruise Line is like Jekel and Hyde. The ocean cruise team is beyond wonderful and services on board could not be better... so much so, that no other cruise line I've experienced can compare. The staff was attentive to the smallest details. Passengers lack for NOTHING except for some of the chronic negatives on other cruise lines such as casinos, poor food prep, nickel and diming passengers for EVERYTHING and I mean EVERYTHING. One could not ask for a better, more gracious onboard experience. On the other hand, the Viking Air team is beyond terrible... and everyone at Viking seems to know this. I was so tired of being lied to, and asked to do the work for Viking Air, that I had to solicit help from the cruise team to FINALLY get honesty and service. Even on board, passengers and staff alike acknowledge chronic, terrible complaints and problems regarding Viking Air... and I am not taking about airlines, which are no treat, but the actual Viking air service team. I was lied to, given bad information, asked to contact airlines myself only to discover that my efforts were in vain because terrible Viking Air did not pay for my actual flight... just a reservation. With just 10 days to go, a Viking Air employee told me that she would ask her supervisor to use the Viking Air credit card so that could get seat assignments (all I wanted was a seat next to my wife... nothing more). As wonderful the cruise people are... the air team is equally terrible... so much so that it certainly hurts their brand and nobody seems to care. Viking has a well-earned and guarded reputation for quality. Passengers get what they pay for. Perhaps Viking should raise prices on air services so they can provide the quality of service that passengers expect.