KIA
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The Kia 'Care' team are the most uncaring people on earth.
I was on holiday in Cornwall when I had total engine failure on my 8m old Kia Sportage. I have just had the car returned to me after 5/6 weeks with a new engine having been repaired by Hawkins at St Stephen, Cornwall. Vanessa at Hawkins was pleasant and helpful but seemed long-suffering of Kia HQ. Kia UK customer 'care' should be renamed Kia 'don't care' they have treated me with disdain and contempt throughout this whole saga instead of offering empathy and support to a customer who has experienced a traumatic event and had to leave his car in Cornwall to have a new engine. They expected me to collect the car and I said I could not due to Govt.lockdown guidelines, banning all but essential journeys, and also all B&Bs ,hotels, restaurants were shut so I could not make a long weekend of it and I was not prepared to drive a 10 hour round trip in a day. As I refused to collect the car immediately, Someone at Kia then decided to off-hire my rental car so a driver arrived on my doorstep to collect the rental car. When I refused to hand over the keys as my Kia had not been returned, they said they would start charging me a daily rate and that the insurance would no longer be valid. After writing to Paul Philpott the MD of Kia UK and emailing an official complaint, Kia agreed to deliver my car back to me. The next day someone at Kia decided to off-hire my rental car again so someone arrived at my house to collect the car. Again I refused to hand the keys over until my Kia had been returned- this time I was informed they would report the car stolen and that I would be stopped by the Police if I attempted to drive the car. The day after this, my Kia was delivered back to me. Having emailed again complaining about the way I had been treated , Victoria Watson, a senior Kia'care' person fobbed me off completely, was completely in denial and tried to claim they had treated me well and had done several things as' gestures of goodwill'. This is the most appalling way I have ever been dealt with by a company- also why did the engine fail on an 8m old car? I will never buy a Kia ever again and would not recommend their 'care' team to my worst enemy.