Travelocity
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Won't Use Travelocity Again
We booked a trip in May for October but needed to cancel due to scheduled hospitalisation. I contacted the hotel that was booked through Travelocity and was directed to cancel through them. I followed up immediately with an email, our confirmation number, all specifics about the trip, and asked for a cancellation confirmation. Didn't hear anything. I contacted them again with the same information at least 4 more times. Starting about 2 weeks ago, I started getting emails from the hotel with information about directions, accessing, times, etc. I immediately wrote back with information that I had cancelled through Travelocity but hadn't heard anything. The hotel emails kept coming. I finally, three days before our trip was supposed to occur, got an email from the hotel advising that they still had us on reservation...no one had cancelled us! I categorically stated that we would not be responsible for any charges and would take it further if the hotel added any costs for our trip. I then forwarded all my emails that I sent to Travelocity which clearly showed we had attempted on numerous occasions to get confirmation of our cancellation. I am grateful that the hotel employee with whom I was communicating saw the effort and forwarded an email to alleviate my concerns, stating that he was contacting Travelocity to advise of our cancellation and not to worry about future charges; none would accrue. I then began getting emails from Travelocity with questions about booking with them! They didn't bother to respond during the 3 months I attempted to get their attention but as soon as the hotel notified them they began to want a good review! Not from me. I will always, in the future, check any other booking site or go direct instead of using Travelocity. I wasted hours of response time and stress, wondering how to get this solved until I finally got the right person at the hotel...certainly not someone with Travelocity. I will never use them again.