Home Repair Network Limited
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Unfit to practice.…
This is an update on my previous review from February. In December my house was damaged by storm Darragh causing a hole in the roof and damage to the conservatory.A claim was lodged with Aviva who passed in on to HRNL. After nine weeks of chasing the hole in the roof was still open. Rain water and wind were blowing into the roof space and damaging the loft insulation and soaking two ceilings and walls. HRNL were chased and a surveyor visited. Nothing happened so i posted a review on here. I then had a phone call from ian Hoggarth who is the owner. He said he would arrange to get things sorted. A couple of weeks passed and still no action. In the meantime water is still coming into the roof. My daughters bedroom has water dripping through the ceiling and water running down the walls very close to electrical sockets. second bedroom is similar. I had two heavy duty dehumidifiers running 24/7. Eight litres a day was emptied from each. HRNL chased repeatedly but nothing. The plaster on the wall has blown, bits of the ceiling keep falling off on my daughters bed and HRNL's response is nothing. Yesterday I receive a phone to say they will pay a quarter of the ceiling cost but will not pay for the wall damage. They will not pay for the conservatory repairs as it is old. It is not that old and was a solid structure, now it leaks every time it rains. Back in February they said they would arrange for driers to be supplied, nothing happened. My two dehumidifiers running 24/7 were costing me 35p an hour each. Nothing from HRNL about refunding that. If you ever have to make a claim and are told you have been appointed hRNL tell your insurance to find someone else. They are totally not fit for purpose.