Regent Seven Seas Cruises
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Regent Customer Service is a misnomer!!!
Regent needs to re-name it’s Customer Service group to “my way or the highway”! We were recently “offered” what seemed like a fabulous opportunity to cancel our 7 day cruise to the Caribbean that they had oversold and take one of two 14 day cruises at a later date. In return we would get the 14 night cruise at no additional cost, receive a 50% cash rebate on the overbooked cruise AND a penthouse upgrade with all the extras associated with the penthouse. The email directed you to click on a link for specifics of the offer. In addition to the cash rebate and the penthouse upgrade, the link said penthouses would receive one night land accommodation on the front end. We received the rebate to our credit card promptly as promised. We have a penthouse suite assigned to us only to learn that it is EXACTLY the same sf and configuration as the cheapest balcony room on the cruise? We do get the services of a “butler”-who cares? And I may get a fancy shaving kit. No other discernible value. Penthouse has a different definition for Regent!!! Oh, the one night pre-cruise hotel? Well, the fine print says it “may not” be applicable for new bookings/changes to bookings within 60 days of sailing!! This, despite the link we were directed to containing no such information. Customer service help???? Non-existent. Two representatives were cordial and professional but said we should be happy with the bargain we got!!! As they say, “This ain’t Burger King”!!! You don’t get anything with Regent your way-you get it their way!!! The only “help”??? They will advise marketing that the language in their offer had contradictory/misleading information.