EC
Economy Energy
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Make the simple extremely complicated.
Upon selling our house and attempting to close the account we received e mails advising if we didn’t pay what was owed our details would be passed to a debt collection agency. This was less than a week after our last direct debit had been taken. Perplexed I called them, explained and the adviser laughed, advising that they sometimes worked off inaccurate information in the billing team. 3 phone calls later we are still no further along. Shambolic company with staff that clearly haven’t been adequately trained... avoid like the plague.