IN
Internet Reptile
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Faulty UVB kit sent and no refund offered.
Very bad experience with an order of a UVB light kit. Within a few days of the order arriving, I discovered that either the bulb or kit doesn't work (this was confirmed by my local reptile shop). I sent the whole kit back, was told that it works fine and made to pay postage to have it returned to myself. I've since received the kit again, and again found that it isn't working. I was offered a gift card instead of a refund. I've not had any communication for 3 days since turning down the gift card and asking for a refund again. Happy with other items ordered but this has been one of my worst online shopping experiences. Very poor communication and understanding of trading standards.