☁Cloud Pen Vaporizer☁
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Great
I was gifted the cloud pen 3.0 in concentrate gray, when I got it the battery's pins were uneven causing the atomizers to not connect properly. Customer service sent me a replacement battery once I provided them with the tracking number of the damaged one I was replacing. When the new battery came I was disappointed to find that the trim was silver (the cloud pen 3.0 in concentrate gray has gold trim) and the battery was actually for a 2.0. Disappointed, I called cloud pen and told them the situation, they were very apologetic for the mistake they made and sent me a new one fed ex NEXT DAY SHIPPING and let me keep the old battery. Cloud Pen honors their warranties and goes to great lengths to keep customers satisfied. Despite the initial trouble with the battery and the mix up, I would order again due to their ability to solve problems quickly and nicely.