KIA
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A ZERO star option would be more…
A ZERO star option would be more appropriate. We purchased a Kia Stonic in Nov19 and have experienced a re-occurring electrical fault (and poor customer service) four times now. Each time I telephone Kia, I’m told their service department is fully booked for the next four to six weeks. (I’m unsure if this is because the garages don’t get paid for faults covered by the warranty, or they are inundated with other EXTREMELY UNSATISFIED customers booking in their substandard vehicles) The vehicle went in to Kia at the beginning of Dec20 for the forth time and despite them having claimed to rectify the problem, the electrics have gone again! I called the garage on Tuesday to advise them the fault was back, only to be told ‘it needs booking in’ and the earliest available slot is in February... REALLY??? I can only assume they have had to cut costs to fund their ‘name in lights’ at the NYE Ball Drop in NY... Maybe Kia should allocate their resources more wisely?