tlc Estate Agents
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Extremely Disappointed – Less Than 0.001 Star incredibly frustrating…
I’ve had an incredibly frustrating experience with this block management company, and unfortunately, I cannot recommend them. Persistent delays, a lack of transparency, and a continuous cycle of excuses with no concrete actions define my interactions with them. Major Issues Encountered • Communication Failure: They consistently fail to attend meetings, ignore emails and phone calls, and leave critical questions unanswered. • Pointless Emails: For the past 4 months, they’ve sent meaningless emails, dragging out time instead of addressing real issues. • Avoidance of Emergencies: They actively avoid addressing emergencies, often coming up with excuses to delay and avoid action. • Transparency: Zero transparency. They hide behind freeholders and avoid providing any clear, honest communication about processes or decisions. Attempts to Resolve Issues Despite trying every avenue to resolve these problems—even reaching out to their Block Operations Manager, Elias Odunlami—the company has deliberately refused to address these concerns. When I requested a meeting to understand the process for obtaining a license to alter, I learned nothing useful. Instead, I witnessed staff gossiping about freeholders in an unprofessional manner. This behaviour raises serious doubts about their accountability and professionalism. License to Alter – A Painful Process For the past 4 months, they have deliberately and unreasonably held up our license to alter, likely because they discovered we were involved in removing them as company secretary and are now exploring alternative management companies to replace them. Beware: If you need a license to alter, they will instruct the most expensive attorneys in the UK to overcharge for basic approvals. They hide behind freeholders, instructing solicitors to inflate prices and deny transparency when challenged. The Bigger Picture While challenges can arise in property management, the lack of responsiveness and transparency makes it nearly impossible to resolve issues effectively. I’ve connected with several other frustrated clients who feel similarly neglected, and many have agreed to escalate these matters to court. Call to Action If you’re considering this company, I strongly advise you to carefully evaluate their track record of delays, unprofessional behaviour, and lack of accountability. If anyone else is facing similar challenges, feel free to reach out—I’m actively exploring the possibility of legal action to address these ongoing concerns. Together, we can bring attention to these systemic failures.