Waves Car Wash
View company profile →
Poor value and quality
I have my car hand washed inside & out once a month (so it’s never filthy inside) and have used Waves at other locations, always with satisfactory results. Last month, I visited the Eastbourne location, and they did a good job. However, this month, I was very disappointed. The interior hadn't been vacuumed properly, the windscreen was smeared, and the shampooing left the carpet excessively wet, causing my feet to slip on the pedals while driving home. Furthermore, they didn't hose or rinse the tyres, which I found surprising as every other car wash I've been to, including drive-through ones, does this. When I asked them to rectify the issues, there was a communication error as none of the staff on site could understand or explain the situation adequately. Eventually, I was informed that they don't rinse tyres, despite having done so on previous visits. The overall feeling I had was they didn’t really care about whether a good enough job had been done. Unfortunately, due to time constraints, I couldn't wait for them to fix all of the problems. I had already to wait an additional 15 minutes beyond the promised completion time. Overall, it was a waste of time and poor value for money, I could do better myself. I’ll go elsewhere in future.