Infinity Cruises
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Benefits before and after booking different!!!
We booked our 2018 cruise due to some very attractive benefits included in the price. But afterwards not one was in the confirmation. When we questioned this discrepancy, Infinite insisted we book via Travelzoo where Infinity offered the same cruise at higher price with less benefits??!! Why would we do that paying more for less?? We were made to feel greedy when we wanted what we were sold. Staff blamed error and confusion by colleagues from other departments and offered for us to have these benefits at a cost or we can cancel for free only within 30 minutes of our phone call. These benefits included was clearly stated in Infinitie's website which now have been removed as a result of us bringing this to their attention, but we still haven't got what we paid for. We were miss sold. We are regular cruisers, booked many times with cruise agents including Travelzoo, but never experienced such confusion and treatment.