Endless Vacation-rentals
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Booked the Quarter House in New Orleans through Endless Vacation Rentals
I booked the Quarter House in New Orleans, LA through EndlessVacationRentals.com for 5/22/15-5/24/15. I booked the room on 5/4/15. On 5/5/15, and on 5/6/15, I contacted Endless Vacation Rentals to confirm that there was availability on 5/22/15-5/24/15. On both 5/5/15 and 5/6/15, I was advised that the Quarter House had not yet confirmed availability, and that I would be contacted once the availability has been confirmed. I was advised of the fees and charges if I wanted to make changes or cancellations to the reservation. I decided to not cancel the reservation, and to wait for confirmation of availability. I received a phone call on 5/17/15 from Endless Vacation Rentals advising that there was no availability. I received the phone call from Endless Vacation Rentals the Sunday before my Friday afternoon check in. During the time that Endless Vacation Rentals had not contacted me regarding availability for my reservation, hotel prices in the area were climbing due to the Memorial Day weekend. I asked if there were any substitutions (per their policy), and they advised that there were no availabilities for this weekend in any of their locations. In short, other hotels were filling up, and prices were climbing after I booked reservation at the Quarter House through Endless Vacation Rentals where there was no real availability. I am now forced to pay a higher rate at another hotel while hotels have scarce availability. The purpose of reserving a room in advance was to avoid booking last minute. However, with Endless Vacation Rentals, I made reservations where there was no real availability, and Endless Vacation Rentals didn't confirm the availability until the beginning of the week that I was scheduled to check in. My goal was to plan well in advance, not make last minute reservations while hotels are filling up and prices are climbing. Endless Vacation Rentals and The Quarter House both missed the mark on confirming availability for my reservation which has caused last minute preparation and cost a lot more money due to having to book during limited availability.