Travelocity
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I'd give less than one star if I could
I'd give less than one star if I could. I bought travel insurance and had to switch my flight. John was helpful in getting me my refund and then called me to book a new flight. It was $200 more expensive but hey, I had to get home, right? And I was the one requesting the change in the first place. So, I say book it. I thought he had and after about 5 min or so of checking on a baggage policy, John asks if I'm ready for my new itinerary number and then says... Oh!! I am sorry but your flight will now be $100 more. We go off live rates and the price changed. Ummmmm what? You were supposed to charge my card 5 min ago and now you're saying between then and now, prices changed over $100? He said there was nothing he could do about it. I work in customer service, there's always something you can do about it! So I ask for the manager, he says I am the manager. I said, well John, we have a big problem because you literally quoted me a price and asked to charge my card and then oops its $100 more than you quoted? He again stated he had no control and his hands were tied. I'm usually a calm person but I was livid. I asked if there was another supervisor I could speak with and he said he was the only one there. Then got this flippant attitude with me. All of a sudden he didn't care to help me and I got off the phone almost in tears... I'm sure some was pregnancy hormones but still. Ended up going and booking my own flight with delta for cheaper than his original quote. I will tell everyone I know to stay away.