Scandinavian Training Center
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Oct 26
Oct 26, 2023 SNEAKILY increasing one’s monthly subscription fee and withdrawing from one’s bank account without CLEARLY notifying the customer in question is NOT ON ! When STC took over the tiny Puls och Träning gym I had been a member at for years I was reassured the fee would NOT change ! Transparency is ALWAYS the BEST company policy . STC withdrew from my bank account WITHOUT my consent . That is theft . Surely I can’t be the only one this has happened to ! Update : I received a reply from STC on FB where they stated they have the right to increase the fees and attached a ink . This was my reply back : STC Hi ,Just because something is legal doesn’t mean it’s correct . My agreement was with Puls och träning . When STC took over I called specifically to check the agreement would not change and was assured it would NOT . So who is going to check unless it is made VERY clear the terms and conditions woujd change Your newsletters come often , usually in my inbox and are about health topics etc. The newsletter in question did not highlight the membership price increase in a clear enough way as evidenced by many other members who find themselves in my position . Not only , but the cancellation notice time is 2 months , right ? So anyone who noticed the fee increase and decided they would quit the subscription was still stuck to pay the whole 2 months . They should have been at least , ‘allowed’ to cancel immediately. We can discuss at infinitum on this matter and I’m done thank you . This is a question of moral values and correctness - something we obviously differ on . All the best . // Fx I’m just fed up of companies taking the p.ss out of their customers and getting away with it . These are difficult times on all levels and companies need to be fully cognizant and sensitive to this. One good thing ! I have now got a top fan badge ! 🤦🏻♀️