Japan Crate
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Do not recommend
I have been a long time subscriber to Japan Crate. Starting with the smallest and worked my way up to the Premium crate. Everything was great for almost 2 years, then issues started. Customer service used to be great, but is now awful! They are no longer responsive to any forms of communication - taking weeks to get a response. The delays with getting crates are ridiculous. First they blamed the pandemic and their shipping company, which is quite possible when COVID first started. But 6 months in I'm still missing my March crate. I was told a replacement one was shipped, but where is it!? It's already almost October 2020. I had to make sooooo many inquiries to finally get my April-July crates. Most of these ended up being inedible. All the products were melted from probably sitting in transport or a warehouse somewhere for weeks-months. After bringing up these issues multiple times the only response is basically sorry, no refunds. After paying all this money plus the expedited shipping fee and receiving subquality products and inferior service I've decided to end my subscription. I would not recommend this service to anyone.