KIA
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Kia assistance is the worst service you…
Kia assistance is the worst service you could ever have. Do not buy it, or less you want to be lied to, and have no service offered. This is my experience. I rang Kia assistance at 12.28pm today and asked for help due to our Kia car having a steering problem at the drivers wheel. The advisor knew I was a female on my own, and told me the Rac man will be with me about 1.5 hours but could be a bit later I rang again 2 hours later ( 2.30pm) to ask where they were. and the Advisor who answered said someone will call you back from Dispatch in 10 minutes to give you a time.. I waited 45 minutes I had no response, I rang back and was informed by another contradiction the advisor this time said We dont call people back due to high demands. I enquired again when someone was coming the response was the times have changed its about 4pm Im looking at the tracker now, Then later after that someone called me saying im looking at 5- 5.30pm now. due to other calls coming in.I said surely its first come first seved, the Advisor said no its priority, So I said So I am not priority a female on my own in the cold. The advisor could not answer. Its disgusting, Then I received a final call from a lady who rang me and said your looking about 8pm for someone to come now, and she told me to go to Tesco and get warm. this was about 4 hours after i first called . It is a total rip off. It ended that I got help elsewhere and cancelled the job as this company can not treat customers with the service or respect.