Acorn Estate Agents
View company profile →
Bad first time buyer experience
We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September. This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up? The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry. The property is back on the market as I see but with misleading info, it says it has riverside view which is not true! Very bad first time buyer experience… not recommend Gravesend office at all!