Power Home Remodeling
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I rarely write negative reviews
I rarely write negative reviews, but my experience with Power Remodeling Group has been one of the most frustrating customer service experiences I have ever had. Approximately six years ago, I invested over $13,000 in a bow window from Power Remodeling Group because I believed I was purchasing a high-quality product backed by their lifetime warranty. Unfortunately, about two years ago, I noticed that the glass had developed spots between the panes and the window itself appeared to be shifting out of position. What I expected to be a straightforward warranty claim turned into more than a year of endless delays, canceled appointments, and broken promises. During this time: Appointments were scheduled and canceled repeatedly, often at the last minute. Installation crews came to my home on two separate occasions but left without completing the repair. I had to take time off from work for multiple appointments, resulting in lost time, stress, and unnecessary inconvenience. Communication was inconsistent, and every attempt to resolve the issue seemed to lead to another delay. Most recently, after waiting yet again for the repair, my appointment was canceled and rescheduled all the way to December 2026. That is simply unacceptable for a warranty issue that has already been ongoing for more than a year. A lifetime warranty has little value if the company does not honor it in a timely and professional manner. When customers spend this kind of money, they expect quality workmanship, dependable service, and respect for their time. Sadly, my experience has reflected none of those expectations. Based on my experience, I cannot recommend Power Remodeling Group. If you are considering investing thousands of dollars in replacement windows, I strongly encourage you to research other companies that stand behind their products with responsive customer service and reliable warranty support. I hope the company improves its customer service because no homeowner should have to spend over a year chasing a warranty repair after making such a significant investment.