EWT Water
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Terrible customer service
We have had a terrible customer service experience this year with EWT. This is in stark contrast to previous years so it would seem their focus is no longer on their loyal customers. We had 3 scheduled services cancelled at short notice, were assured they would be rescheduled but we had to chase up ourselves to reschedule. We spent a couple of hours over and back sorting out the payment ( no fault of ours) to then be told on the day of the eventual service being carried out that there was no record of our payment. The service guy was very rude, as was the customer service agent on the phone when we rang to explain. As it transpired, it was EWTs mistake. We weren't even offered an apology. I emailed a complaint which has also fallen on deaf ears. I would not recommend whatsoever.