Zen Internet
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Escaping EE for the joy of Zen!
Having been with EE since 2018, I was sick of dropped and frozen video calls and pixelated streaming. I was recommended Zen Fibre by a friend and when I looked them up, I noticed they were Which Magazine recommended too and for several years running! Despite EE's relentless, prolonged and ear-bleeding efforts to convince us to stay, I signed up for Zen after a call with an advisor. (No sales pitch, just the info I needed) We had 2 lovely ladies from BT Openreach round within a week to inspect the cable area, then 2 friendly guys who laid the new fibre optic a couple of weeks after that. Then an engineer about 3 weeks later to install the cable into the house. It took just under 2 months to move, mostly due to Openreach's schedule, but we were happy to wait. I had a tiny issue with understanding the new router but a quick call to Zen had us up and running within minutes. Our internet is fabulous now. No dropped calls and we can rewind streaming without it crashing out. Really happy with Zen and we all got our £25 referral vouchers too. Highly recommended, hassle-free fast internet!