Bitdefender
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Renewal Scam
Anit-virus companies use the same basic systems. Bitdefender's is nothing unique or special. But their renewal scam is. Half-price when you join and then at renewal, whoosh!, your fees skyrocket and without warning, they've actually taken your money from your account. No 14 day warning. All done in the space of minutes. Wham! Money gone! The irony. Then when you cancel or complain I 100% guarantee that you will get this email. They copy n paste this message to everyone who reacts and cancels. A year later, they will do exactly the same again. "My name is ****** and I am reaching out to you on behalf of Bitdefender, from the Retention and Loyalty Department. I've picked up your refund request today and I'm happy to help out. Please accept my apologies for our delayed reply. We regret any inconvenience caused. However, there is an explanation for this situation: Your order was auto-renewed as this feature was enabled on your subscription when you made your initial purchase. We strive to deliver the best service and with this feature, we want to make sure that your devices and data remain protected against the latest cyber-security threats and that is why your subscription was prolonged. The automatic renewal process cannot take into account all the offers/campaigns that are running on our website or at different points of sale and for this reason, we are trying to offer our customers the opportunity to manually renew at favorable prices during the subscription period. The price at which the auto-renewal is applied can be seen in automatic notifications so that any customer has the opportunity to request either the deactivation of the option, or a more advantageous offer. As a valued customer, we'd really love to keep you on board, so what do you think about 1 year of extension to the value of your product at no extra charge. This would mean that you will have a total of 2 years of Bitdefender protection, valid until October 2026. Your protection would continuously be kept up to date, getting the latest product updates and virus signatures, alongside free support 24/7. OR Alternatively, we can issue a *****.** partial refund, which would mean that you will benefit from the promotional price of ******.**, which would give you 1 year of protection Please be informed that your product can cover up to 5 devices (Windows, MAC, iOS, and Android) and the protection can be transferred from a device to another anytime you wish and it can also be shared with friends, family, etc. Before making your decision, I think you might be interested in knowing that the latest tests and reviews reconfirm Bitdefender as the number 1 security software available. Your private information, your credit card details, or family pictures deserve protection by nothing less. Please drop us an email after you've made your decision. Meanwhile, I'm always here to help if you have any questions. Looking forward to hearing from you. Have a great day and stay safe!" Who else recognises this Bitdefender Scam email? Yep, lots of you.