SES Water
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SES wasted waterNow they want me to pay for it
Jan 23 I had water meter which i requested to be activated in March23 this never happened. I understand I should have bee asked for two meter reading around 2 weeks apart then my bill would be re assessed. Around June 23 I became aware that i had a leak on my pipework which got fixed and SES informed given meter reading. I had several phone calls with Customer service one a very confused young man, then around 3 weeks ago another phone call and the operator a very nice lady told me I wasnt on a meter my request wasnt activated when requested in March. I have been offered up to a 50% reduction in the water that was wasted due to the leak at this present time, told bill co only be assessed every 6 months. My contention is why should I pay for water that was wasted due to not being on a meter as requested the knowledge of the leak would have been discovered and march and I would fix it. Complaint went to level 2 the next step can take 75 days even to be reviewed with CCS The whole situation is easy to resolve but nobody is listening and certainly sees that the company has any responsibility in this situation Does anyone actually care not to my experience