PR
Princess Cruises
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Ruined a once-in-a-lifetime cruise
Took hours to get on the boat. No one to help once you get on the boat except to try and upsell you on cruise packages. Our “free” room upgrade was next to a stairwell and crew elevator. Even though we paid for a drink package, they still charged us for drinks. Electronic room lock failed and got locked out. Sliding balcony door got stuck. Worst docks at each port. Food was a 5 out of 10. I was lied to by two different customer service people which means I had to fight on the phone with them after their crappy cruise. When you get on the boat, they already have your money. So they don’t give a crap about you unless you are going to spend more money. It was so bad we may never cruise again.