Economy Energy
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Awful
Awful, awful company. They owe me about £300 of credit, been told it will take 28 days, we are now at 28 days, apparently it will take a bit longer as they have a backlog of refunds. Ah yes, because doing a bank transfer does take some time... not instant at all. Oh and they said I can't complain, because they have a backlog of refunds to process so that's why, case closed. I just asked on live chat about 5 times how to proceed to the internal review stage, as I can't take this to the ombudsman unless I have been through all the stages. Apparently the ombudsman won't consider my complaint though, because they closed it... well let's let him decide that. I really wish i'd paid attention to the reviews on this company when I switched. Naively I thought "how bad can it be?". Turns out, horrendous. Luckily I move house soon and can leave! Then wait another month or so for more account credit... I certainly won't be recommending that my buyer stays with them when he moves in!