The One Broadband
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Unprofessional company. Will take your money and not provide the service
If I could give 0 stars, I would. TLDR: very unprofessional company that doesn’t care about customer service and just wants to keep you trapped in your contract. I have contacted the company multiple times since I was switched over to them from octoplus. Mainly I wanted access to my account information so that I could have access to my account with them. This was never provided. Then when I enquired about any exit fee to leave the contract early I was given a “let me fix the issues instead of you leaving” spiel, I replied asking what them to provide my account details and that never happened, I was also not provided with any information about cancellation fees, despite following up asking for this. I then sent another email asking for my account to be cancelled as I’d had enough of the poor service and all I got was a short email saying my July invoice would be the final one. no official confirmation of when the account would be closed, no apology for the poor service I was complaining about, nothing. If you ring their support number you are forced to leave a voicemail which is then answered by email so if you want to talk to an actual person, you can’t. When I have had issues in the past, the only way to get a response is by leaving a bad review which is frankly absurd. So to the people that will read this and inevitable respond: please can someone contact me to confirm when exactly my contract will end and if there are any cancellation fees as I STILL have not been given this information.