Mitsis Hotels
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TRULY AWFUL - AVOID
TRULY AWFUL - FILTHY! Rated as 5* all inclusive, it was by far the most disgusting hotel I've stayed in - there was blood on the bathroom tiles, bedsheets stained, bathroom filthy, curtains discoloured, no duvet and the breakfast was completely inedible probably due to the air conditioning leaking everywhere in the main restaurant. Hotel offered to see if their sister hotel has availability which it did not and also offered an alternative room at 3pm - however after seeing blood on the bathroom tiles, the stench in the bathroom due to it being blocked and the 1 breakfast we tried being stone cold with the air conditioning leaking over the food/guests. My partner is pregnant and was left with no choice but to find an alternative hotel. Checked out the morning after arriving spending less than 18hours at the hotel. At the hotel any talk of a refund was dismissed and I was directed to OnTheBeach whom we booked it through. The tour operator put through a formal complain and not even a partial refund was offered. We paid for 7 days, we stayed less than 24 hours and the hotel could not event bring themselves to offer a 10% refund. Absolutely disgusting - the reason given because we did not view the alternative accommodation. The hotel is filthy and it is a scam to call it a 5* hotel. £2500 literally wasted and we had to find another hotel for the remaining 6 nights. Extremely disappointed and expected a lot better given the hotel was promoted as 5* when from what we experienced was a 3* at best. Complete waste of money - avoid!!!!!!!