Marriott Vacation Club
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Our ongoing experience with Marriott Vacation…
Our experience with Marriott Vacation Club has been nothing short of devastating. What started as an exciting investment in 2018 turned into a spiral of mounting financial obligations. At each "owner update" meeting, we were pressured to upgrade our points, being told our current level wasn't enough to fully enjoy the benefits. We fell for this three times, accumulating multiple loans with high interest rates. The salespeople conveniently omitted crucial information about loan terms and interest rates. We're now paying a staggering $13,000 annually for what amounts to a single vacation - if we can even book one. The maintenance fees have skyrocketed from around $1,100 to over $4,300, making ownership completely unsustainable. The promised "exclusive" resorts turned out to be available to anyone at much lower nightly rates than what we pay as owners. The booking system is frustrating to navigate, and the few properties within driving distance are either outdated or perpetually unavailable. When we tried to consolidate our loans, Marriott lost our paperwork and kept our $2,730 consolidation payment, claiming it was "forfeited" due to our "lack of action." Multiple attempts to resolve this through customer service were met with unreturned calls and endless runarounds. Recently we spoke with Diane in Member Services, which turned out to be a waste of time. She told us that if we paid off the loan ($57,000), they MIGHT take it back, then proceeded to tell us to contact ARDA or a 3rd party reseller. These people take ZERO accountability for their greedy salespeople’s unethical behavior. Save yourself from this expensive mistake. You're better off booking directly through travel sites than getting locked into this deceptive timeshare scheme