Certainty Stores
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No response from customer service
Yes hello, I ordered an adult mystic male sorcerer costume from your website approximately 9 days ago. I have yet to receive a confirmation email with a tracking number for my product, I have now called several times and left multiple voicemails. No one ever answers your customer service line and my email that I sent two days ago has also gone without a response. I am more than a little upset with your company and I have since told all of my friends in the area (about 30-50 people) to not order their costumes for our events from your company. If the issue is that the order has a longer shipping date or something of the sort, that SHOULD BE advertised on the sales page when we input our payment information. Your website advertises (most items ship in 4 days or less), that means that my costume SHOULD have shipped 5 days ago at least, it obviously has not considering I have no received an email with the tracking number. If there was going to be a longer shipping time for my item I should have been made aware of that. I am still awaiting either a call or email from your customer service department. If I do not receive contact within the next 48 hours I am going to label the charge from your website as fraudulent and have it retracted. Thank you very much. :)