belinda lodge is a verified reviewer on CrowdTrust who has written 2 customer reviews with an average rating of 3.0 out of 5 stars.
Honest, first-hand experiences shared with the CrowdTrust community.
I had a cruise booked in April through ahoy cruises on msc orchestra. The cruise was for 30 nights South Africa back to Venice. This got cancelled in late March by msc. I have tried on so many occasions to call ahoy and in the beginning I could get hold of them. We are now on the 16th June and I cannot for love nor money get through to talk to anyone at ahoy. The machine says to call back between the times of 9 and 6 honestly this message is played at anytime of day and believe me I have constantly tried getting through. If you try the booking line to book a new cruise still can’t get through it says leave a message and we will get back to you. Do you have any idea how many times I’ve left the message for them to call me back. So I call msc direct and they say that ahoy has to write to them to request the refund. Now in the beginning I was told this by msc so I called ahoy in the beginning and they said they had sent the request. I am still nowhere nearer to finding out about my refund what a disgrace it’s over 5200
