Thomas Cook Airlines
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Appalling service
Appalling service! Booked a one way ticket BOD- MAN. Had an email stating that the flight time has changed and will be operating 3 1/2 hours later than scheduled. This means that I will miss work the following day as it's past the last train. I could drive and park at the airport but this would be much less convenient and incur a cost, I'd also still miss work the next day. Thomas Cook said they will not cover the cost of any of this. Tried to make a complaint, spoke on live chat and was told to call. The operator was unhelpful and said that it is classed as an insignificant delay and Thomas Cook would not help. I asked if I could cancel the flight for a refund or change to the earlier Dalaman flight. I was told I would not be entitled to a refund and would have to pay to change flights. All staff I spoke to were very unhelpful and seemed to do the bare minimum to assist. I don't see why it would be such an issue just to refund the ticket. Now having to book other tickets with another airline just to make it back on time. Never again, no wonder there is so much negativity in the press about Thomas Cook.