Veinci Jewelry
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A Small Setback with a Beautiful Outcome
I ordered the 2pc 14k Diamond Letter Initial Necklaces in Gold, and while they were absolutely stunning at first, they did tarnish not too long after wearing them. I reached out to Veinci’s customer service regarding the warranty, and although it took about two months to receive a replacement, they were incredibly professional and kind throughout the process. They took full responsibility for the delay and even offered me store credit as a sweet gesture of appreciation for my patience. With that credit, I treated myself to their Herringbone Diamond Dazzle Necklace in Gold and the Veinci Signature Gift Box—and wow… it’s giving total luxury vibes! I love that Veinci truly owned up to the situation and made it right. It’s nice to see a brand that values its customers and stands by its pieces.